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Why can I not get a dial tone through the communication protection ports of my CyberPower UPS?

April 26, 2017communication cyberpower Dial ports Tone UPS

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Why can I not get a dial tone through the communication protection ports of my CyberPower UPS?

1 Answer

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First, check to see that the phone cord is securely connected to the UPS and the computer. Next, check to see if you can get a dial tone when you bypass the unit. If you are able to get a dial tone when bypassing the unit, please contact tech support. If you are unable to get a dial tone when bypassing the communication protection ports, please contact your phone company.