How can an enterprise provide their customers multiple channels of communication while preserving their existing telephony infrastructure?
“To meet the challenge of multichannel customer service, firms will transform call centers to multimedia contact centers.” – Forrester Research Providing quality service to ensure customer loyalty while maximizing sales can be a difficult challenge in an e-business environment. That’s especially true when customers expect to contact an e-business when they want and how they want. “To meet the challenge of multichannel customer service,” says Forrester Research, “firms will transform call centers to multimedia contact centers.” But how can an enterprise provide its customers multiple channels of communication while preserving the company’s existing telephony infrastructure? How can your customer service representatives (CSRs) be enabled to deliver quality service while maximizing operating efficiencies? Live CSR Host Telephony answers these questions. Because it is based upon enterprise-level Java technology, Live CSR Host Telephony can build on your existing call center system. It then
