What is Dxtras Support Policy?
WorldStationTM is certified to run on a standard Windows XP or Vista system. We have worked very hard to create a bug-free product. An installation of the product takes from one to three mninutes. We provide basic (free) email assistance for initial install problems, which almost always involve a customer failing to install their license key file. We ask that customers refer to our well written documentation available on the web at www.dxtra.com/ws34.html for operational questions regarding the software. If a customer can’t get WS 4.2 running immediately, the problem usually can be traced to an anti-virus programs or personal firewall program running on the PC. We ask that customers disable these “protective’ programs temporarily to verify their WS 3.4 installatiion. It is the customers responsibility to de-select the settings in these programs that are causing a problem. Dxtra can’t be held responsible for operator error, or unfamiliarity with basic PC operation. It is beyond our scop
