Who may make a complaint?
Any citizen or any Patrol employee may make a complaint. Normally, the person most directly affected by the alleged conduct should be the person to complain. As an example, a complaint of rudeness to a driver should be made by the driver, not a passenger in the vehicle. Exceptions would include a parent filing a complaint for a minor child or other similar situations. • In what form should complaints be made? Complaints may be made in person, in writing, or by telephone. Complaints should concisely and specifically describe the conduct of the employee that was found to be improper. Rather than say the employee was rude, explain how the employee was rude by providing the specific words or phrases, describing the employee’s tone of voice, or citing particular acts of rudeness. Identify the employee as much as possible. This can be accomplished by providing the employee’s name, badge number, patrol vehicle license number, and the date, time, and location of the incident. If available, inc
