Why has a loss adjuster been appointed?
A loss adjuster is appointed to confirm the circumstances of the claim, to make sure the claim is covered by the policy, and to ensure that the full value of the claim is agreed with you. 14. I have a complaint about the way my claim is being handled by my insurance company and/or loss adjuster Insurance company: Every insurer has a complaints procedures which you will find with your policy documents. As a first step you should telephone or write to your insurer keeping a note of what is said. If the problem is not resolved to your satisfaction you can contact the Insurance Ombudsman or the PIAS who will investigate the complaint within their terms of reference. Any Ombudsman decisions are binding on the insurer but not on the policyholder. Ultimate redress for the policy holder is to choose to take action for the courts. Loss adjuster: As a first step speak to your insurer. You can also try to resolve the matter with the loss adjuster handling your claim. If this is not possible then
