How does Control-F1 work?
You use Control-F1 to build a branded eSupport Portal for your company. When your customers need assistance, they request a live session from within the Portal. The request is routed to the appropriate agent. Your agent then chooses to accept a session by clicking on a customer in the queue. Your agent has access to a series of tools, including Communication, Desktop Sharing (Remote Control), Diagnostic, and System Management Tools. Q: What is needed to run Control-F1? For both the agent and customer, all that is required is a Windows computer (Win95, Win98, NT, Win2000, Millennium, XP) running Internet Explorer 4.0 or higher. The customer can alternatively access an eSupport session using Netscape 4.74 to 4.77. As for an Internet connection, Control-F1 works well on a 56Kbps connection. However, the faster the connection, the better the technology operates. Q: How do I deploy Control-F1 to my customers? All you need to do is encourage your customers to click on a web link at your bran
