Isn ITIL Best Practice?
Yes, it is; and in fact ISO20000 incorporates many ITIL processes as well as some additional processes, including 2 management system processes. ITIL is best practice guidance but it is not possible to be accredited as a company against ITIL. The standard is a specification which provides the company level accreditation to demonstrate the consistent use of best practice. ISO20000 does not mandate the use of ITIL. However, demonstrating best practice in IT Service Management to achieve ISO20000 certification is, of course, far easier if it is underpinned by the use of ITIL.
