Whats changed in Vector Census?
• Service Level Agreements Define service level agreements that specify required response and resolution times based for different users, departments, and companies. Define hours of operation and holiday support schedules for each service level. Create escalation rules to automatically escalate priority issues. Measure service-level compliance with SLA violation reports. • E-mail Signatures An e-mail signature consists of text that is automatically added to the end of all outgoing e-mail messages. Each user can create his or her own custom signature, which allows for a more personal communication when working with the end users, while keeping the advantages of having a single e-mail address for Census. The e-mail signature can be rich in formatting, too. Use the E-mail Signature Editor for changing colors, fonts, adding hyperlinks and images. • New Remote Control Master from the Web Connect to a remote computer with a single click and resolve the incident. The new Remote Control Master
