What Is Business Outsourcing?
Outsourcing is an arrangement that alleviates a party of its duties or responsibilities. This is done by getting another party to assume those tasks. Business outsourcing, also known as business process outsourcing (BPO), refers to this type of arrangement when it involves one business handing over its administrative duties to another business or professional. The types of tasks contracted out in a business outsourcing arrangement can vary. They can include accounting, human resources, and customer service. These arrangements can be a benefit in a number of ways. One of the benefits of customer outsourcing is that hiring businesses that specialize in this type of work can be more efficient for a company than when it attempts to complete all of those tasks themselves. For example, a company’s accountant is not likely to double as a customer service agent. This means that two positions must be filled. If one of these employees is for some reason unable to perform, the other is generally
