How Do You Buy A Hosted PBX Phone System?
A PBX, or Private Branch Exchange, is a private telephone network within an organization. With a hosted PBX, all equipment is located outside the company and calls are routed through phone lines so it’s important to pick a host that will provide a high level of service. Ask what kind of support the company provides. You should have immediate access to a qualified help desk technician, not just a receptionist. The vendor should have the ability to quickly resolve critical calls, such as service outages. Determine what the process is for adding phone lines and making changes and whether there is a set time frame for handling issues. Make sure the company provides all the features you need, including voicemail, auto-attendant, music on hold and the ability to see multiple lines on one phone. Find out if these features are part of the package or require extra charges. Look at the telephones that you will be purchasing. Make sure you see the phones in action at a customer site or at the ven
