My insurance company has made me responsible for paying the balance for my visit at Baystate Ob/Gyn. What should I do?
You can send your payment to the billing department (please note your account number on your check). The address to the billing department is: Baystate Ob/Gyn Group, Inc. 246 Park Street, Suite 202 West Springfield, MA 01089 If you are unsure and/or disagree with why your insurance company has denied payment, please call your insurance company. Although the billing office may be able to provide some general information about why your appointment was denied, we do not have information about your individual insurance policy to answer specific questions about the reason for denial; your insurance company will be able to explain the denial in greater detail. In most instances, your insurance card will have a customer service phone number on the front or back of your card.
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