How do I obtain the total amount to payoff my loan?
To request the total amount to payoff your loan, please contact our Customer Care Department, Monday – Thursday, 8:00 a.m. to 10:00 p.m.; Friday, 8:00 a.m. to 5:00 p.m.; Saturday, 8:00 a.m. to 1:00 p.m.; Sunday, 12:00 p.m. to 4:00 p.m. Central Time at (866) 804-5604. You will need your loan number and the last 4 digits of the primary borrower’s social security number. The payoff statement will be sent by mail or facsimile. Our standard turnaround time for payoff quotes is 3 to 5 business days or within the state mandated time frame. Processing times for newly acquired loans may be delayed depending on our ability to obtain loan documents. The standard fee for a payoff statement/quote is $30.00. Fees charged may vary depending on state regulations.
