What layers of help are available to the Voting System Technician (VST) if they need additional assistance to fix or replace the DS200 scanner throughout Election Day?
VSTs undergo extensive hands-on training and proper use of the DS200 Manual. However if additional help or parts are needed there are 80 Field Voting System Technicians (FVST). The FVST receives status reports from the VSTs as well as assist with trouble shooting via phone or in person. There is also a Technical Support Call Center that VSTs can contact, which has over 60 operators who have been trained to diagnose, trouble shoot and generate work orders if necessary to dispatch Technical Support Personnel in Trucks with spare equipment to precincts.
