Whats new in ITIL v3?
Version 3 focuses on the integration of technology and the business and includes more than previous versions about bottom-line topics such as return on investment (ROI) – a sign of the cost-conscious times. Benefits to ITIL v3? If you’re in an IT department, you’re probably already using ITIL and don’t even know it. ITIL is a formalized way of developing, defining, and executing operational processes to streamline your IT execution. ITIL can help you achieve: • Lower IT costs because of greater efficiency and productivity • Higher quality IT services: • Through introducing consistent processes • Implementing shorter resolution times • Creating solutions to existing problems ITIL Expert Certification Cert is achieved by accumulating credits through the first three levels of the ITIL V3 qualifications scheme. No exam required, but must have 22 credits with balanced selection from both modules in intermediate level. • Foundation – 2 credits • Managing across the Lifecycle – 5 credits • Ca
