What is Comets opinion on this – does it want to change the ratio, for example?
Ultimately, we want to provide as many services as we can that allow the customer to get the product in the way that best suits them. So we aim to help customers get their products as quickly as they can; for example, next day delivery is now available, so if you order your product – let’s say a washing machine – before 2pm, you can have it delivered the very next day. Customers’ time is precious – we know and respect that. Customers will choose to shop with retailers who have the infastructure and services available to make their lives a little easier. Etail is currently undergoing a major upheaval with masses of High Street retailers looking to increase their presence online, but also a small number of the biggest etailers opening their own stores. Would you say the future of retail is most definitely multi-channel – and where would you say the website exist in that future? There will always be people who want to shop online for convenience and there will always be other people who w
