I sent a test to myself, but haven received it. Where is it? One or more of my SmartMessage recipients have not received anything in their email boxes. What can I do?
Test messages and live messages should arrive to you within just a few moments. Occasionally there may be a delay, either with your Internet Service Provider or company mail servers or, although it should be rare, messages may be moved by your email software or servers into a “Junk Mail” folder. Check these folders and/or have your group member(s) check these folders. Be sure to mark your received SmartMessage emails as “not SPAM” or “not junk mail” and/or add the SmartMessage “from” address to your “safe senders” list. If you or your recipients still have not received a SmartMessage, you may return to the Sent folder, click on the SmartMessage to open the Results page, and then check the box under the “resend” button and click “resend.
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