What are the difficulties that managements face in bringing about organisational change?
One of the greatest difficulties the management faces while bringing about change in an organisation of any size is the effective implementation of sound systematic processes. Some organisations try to implement TBEM by ‘working harder’ each year. This is a sure formula for failure. The business excellence model is not based on hard work or brute force, but on the use of systematic processes. The TBEM criteria use the word ‘how’ approximately 150 times. Wherever the word ‘how’ appears, it means: “What is your process?” Organisations that use this model in the most intelligent manner are the ones that pick up learnings from other organisations who are ahead of them in the journey. They also aggressively implement the use of fully deployed systematic processes in all parts of the organisation. You have been visiting India very frequently. What are your observations on the transformation in mindsets and business practices here? An organisation’s only sustainable competitive advantage is i
