What is the Score?
This field displays a risk score that ranges from 0-10 where a score of zero is low risk and a score of ten is high risk. The risk score is calculated using many but not all of the data fields addressed below. For the majority of orders, the risk score tapers off at either end of the 0-10 spectrum. Finding the magic threshold number may take some experimenting since different businesses have their own unique customer bases as well as different tolerance levels for risk. Generally speaking, for Business-to-Business (B2B) environments, we recommend that orders with a risk score of 2.5 or above be flagged for review. For Business-to-Consumer (B2C) environments, the recommended risk score will depend on the kind of e-mail address that the customer uses. This will be explained in more detail in the e-mail section.
