How is ICAs performance measured?
Performance is measured through a “level of service rating program”. On a quarterly basis, an independent team will conduct a Maintenance Rating survey review to measure contract performance conformity. Randomly selected sites are chosen and measured against an agreed upon performance standard. The performance standards are “end result” oriented that measure asset conditions as opposed to method of repair. An example of this would be “grass shall not be in excess of 12″ in height”. The results provide an overall average of the operating level of the system.
