When will my iCare Package be delivered?
We make every attempt to deliver your order on the next scheduled delivery day according to the facilities permitted delivery times. Due to different schedules at different Correctional Facilities, delivery times can be affected. Some Facilities allow multiple delivery’s during a given time period and others allow only once a week delivery. For example: If a facilities delivery day is Tuesday and a delivery is placed the day after the facilities normal delivery day the order will be delivered the next available delivery day. That would be the following Tuesday a week later. If an order is placed and the person it was ordered for is no longer at the facility the order will be discarded. There are no refunds. Punishment restriction – Please note that if the recipient is on a punishment restriction, the basket will be held for delivery until the punishment restriction is removed. Medical restriction – Please note that if the recipient has a medical restriction, the basket must be picked u
