What benefits does DDET provide?
DDET is an accreditation of knowledge only and does not provide special benefits to technicians or a recognized industry certification. Customers must be part of a larger Dell program such as Dell ProSupport for IT to perform work on Dell systems without affecting the warranty (training and certification required). Through Dell ProSupport for IT, you and your IT staff can receive Dell training and certification in order to qualify for Fast-Track Dispatch, where you can bypass basic troubleshooting to order parts and/or labor when you already know what the issue is.
