What does an airline concierge do?
We deal with our Super Elite passengers, who travel 100,000 miles or more annually. We also deal with heads of state, of companies and with royalty and movie stars. We check them in, go through security with them, and pre-board them, so they really don’t have to do anything. We almost do the walking for them. How did you become an airline concierge? In 2000, they came up with the idea of incorporating this service into Air Canada. They called for applicants that were enthusiastic, had different ways of dealing with people and spoke different languages. Before, I used to deal with complaints at baggage service, so I went from people being very unhappy to people being very happy when they see me. What sort of training did you have? We went to a very exclusive training with Les Clefs d’Or, which is an international concierge organization. We have the same training as a top concierge at the Pierre or St. Regis. It’s all about service, making the person feel very good. And making them alway
