Hotel questions?
For rules and contact information, please consult your original hotel confirmation print-out or email. For cancellations or viewing a reservation, please contact the hotel directly. If you have already attempted these steps, please see the IAN customer support at this link: more lodging questions or viewing/canceling reservations. If this does not resolve your question, such as the hotel says you need to contact your booking agent for a refund, then call this number: 1-800-780-5733 or in Europe 00-800-11-20-11-40 (email: reply@travelnow.com). Do not use the above phone number or email address for “airfare-only” bookings or questions unrelated to hotels, since the staff will be unable to forward your call or your email.
For rules and contact information, please consult your original hotel confirmation print-out or email. For cancellations or viewing a reservation, please contact the hotel directly. If the hotel says you need to contact your booking agent (AirGorilla or a partner), ask the hotel for the particular phone that is visible inside your reservation. Some hotels are “published rates” where we can help you directly, while other rates come through a wholesaler, such as World Choice, Hotels.com/Expedia, etc. If you made your reservation approximately prior to March 2006 or a brief period of August 3 to October 15, 2007, you likely booked using our old WorldRes system (call WorldRes at 1-877-998-2800, 1-650-372-1705 or custserv@worldres.com).
