What is Lean Systems Thinking?
Lean Systems Thinking is a pragmatic approach for improving the performance of any process or product. It places great emphasis on: • Thinking in terms of systems, looking at performance from the perspective of customers, the value they gain from the products and service they receive • Avoidance of all forms of waste in the end-to-end process of creating value for customers • Using data to establish and remove root causes rather than “treat” symptoms • A healthier approach to measurement and analysis. This requires a new understanding of the variation in all performance and management data, and a new approach to improvement based on the attentive use of simple statistical methods, primarily Process Behaviour Charts • Building a process of learning across the whole organisation, including customers and suppliers, based on informed use of the Plan, Do, Study, Act (PDSA) cycle • Understanding that, in large part, the way people behave at work is driven by the way management design the sys
