What is the cause of dropped calls?
Dropped calls are usually associated with Internet connectivity issues. High latency and packet loss can affect your call. • High latency occurs when it takes too long for the data to be transmitted over your Internet connection. • High packet loss occurs when information is lost over your Internet connection. Either symptom can be caused by ISP (Internet service provider) problems, Internet congestion, or heavy bandwidth usage such as online gaming or file sharing.
Dropped calls can be caused by a number of different things. Persistent: If you experience persistent dropped calls, it could be a result of DHCP conflicts with other equipment on your internal network. For this, you should reboot your router, if you’re using one. There could also be a problem with the ATA device and the way it is configured. This can be fixed by calling your service provider. Intermittent: If the problem is intermittent dropped calls, the issue may be with Internet connectivity. If you are on a call and lose Internet connectivity, the call may be dropped. Intermittent outages can also be caused by heavily using your Internet connection while you are on the phone. Downloading large files or watching streaming video could reduce the amount of bandwidth available for voice calls. If intermittent outages occur frequently, contact your service provider for support.
