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What can I do if I have problems when purchasing Spotify Premium?

April 26, 2017Premium problems purchasing Spotify

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What can I do if I have problems when purchasing Spotify Premium?

1 Answer

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If you experience problems while trying to purchase a Spotify Premium subscription the problem may be caused by security measures with your issuing bank. Many banks are now rolling out additional safety measures such as Verified by Visa & MasterCard SecureCode as mandatory features to their customers. Spotify supports these security measures but in some cases the verification process may fail on the banks side of the transaction and the order will not be processed. We are working with the banks in order to minimize these errors as we want everyone to be able to buy Spotify Premium so we really hope you try again. Should you experience further problems please contact support. Additionally you must have Javascript enabled in your browser in order for your purchase to be processed.