What is the Rail Protection Plan?
This plan provides compensation on either a ticket or railpass that is lost or stolen while traveling in Europe. Under the RPP, Rail Europe will either refund the unused portion of the lost or stolen railpass/ticket or the cost of the replacement railpass/ticket purchased in Europe, whichever is of lesser value. In order to receive compensation, the customer must do the following: File a police report within 24 hours of the incident Purchase a replacement railpass or rail tickets in order to continue with his/her travel plans Upon return to North America, submit a claim to Rail Europe within 30 days including a police report, replacement passes or tickets purchased abroad, Rail Protection voucher, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate your claim. *Note: The Rail Protection Plan fee is non-refundable and non-exchangeable.
It is a plan that provides some compensation when a point-to-point ticket or railpass is lost or stolen. For rail passes, the passholder can receive a refund based on the value of the unused days of the railpass purchased through an agency for Rail Europe. For tickets, the ticket holder can receive a refund based on the unused value of the ticket purchased through Rail Europe or the cost of the replacement ticket purchased in Europe, whichever is lower. Pass Protectection must be purchased at same time as one’s pass. To receive compensation, the customer must do the following: 1) File a police report within 24 hours from the incident and 2) purchase a replacement railpass or point-to-point rail tickets in order to continue with his/her travel plans. 3) Upon return to North America, sumbit a claim to Rail Europe Group (1 800 438-7245) within 30 days including police report, replacement passes or tickets purchased abroad, proof of Rail Protection purchase, airline tickets and a notarized
