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What happens if the subscriber is not receiving new emails or notifications?

April 26, 2017emails happens notifications subscriber

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What happens if the subscriber is not receiving new emails or notifications?

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Posted

If the subscriber is not receiving new emails or notifications, then the first step would be to check the Main Menu Preference Option > email Push. This option has to be enabled in order for the subscriber to automatically receive new emails or notifications. If it is not set to Enabled, the subscriber would not receive new emails or any notifications about new emails. If the email Push option has been enabled and the subscriber is not receiving emails then they should first check to see if their online account is receiving new emails and if it is, they should then contact MetroPCS customer care for additional support.