What is a Voice Prompt?
A voice prompt is a pre-recorded message played for a caller at specific times during a call. The actual voice messages used in the prompting process are stored in the IVR prompt server in the form of audio files that can be recorded by a recording studio. For 1G Tenors, the audio files are transmitted to the Tenor using TFTP protocol. They can then be played back over the PSTN connection to the caller in messages such as “Enter Account Number,” “Enter PIN number,” “Enter Card Number,” etc. The IVR Prompt Server communicates with a Tenor over an IP link using TFTP protocol. The IVR Prompt Server acts as the TFTP Server; each Tenor represents a TFTP client. When a Tenor system is re-started, it does not have any voice prompts stored in its internal memory. Each voice prompt is retrieved on demand from the IVR Prompt Server; it will stay in the Tenor’s cache memory for replay until one of the following happens: an ivrupdate command is issued, a change of IP address in the database, or th
According to Newton’s telecom dictionary, a voice prompt is a recorded instruction delivered by a voice processing unit. Prompts can be anywhere from one word to several sentences long e.g when you hear “press 3 for customer service”. Prompts may include menus or other information that is played each time you get into the system. Prompts are generally recorded in segments as separate voice files and are named according to the instructions in your script. (http://www.berkleyproductions.com/voiceprompts.htm#) Here are some examples of this phrase in use, in Spanish. Instrucciones grabadas en varios idiomas; Ud. elige. Las instrucciones grabadas le explican cómo cambiar su número de regreso de llamadas y acceder a su saldo de cuenta, o cómo recargar manualmente su cuenta de regreso de llamadas con una tarjeta de crédito. (http://www.worldwidecallback.com/spanish/spreliability.html) Las personas que llaman al nuevo sistema automatizado con activación de voz no tienen que recordar el número
