How is the Cooperative governed?
All Members agree to adhere to the 24/7 Reference Policies, as well as a set of guidelines for successful chat sessions: the 24/7 Reference Best Practices. These policies are promulgated by the 24/7 Reference Advisory Board, which consists of selected statewide coordinators as well as academic and public reference librarians from various libraries or groups in the Cooperative. The Board also provides advice and guidance to the Cooperative Director. The Cooperative Director is responsible for: • ensuring a failsafe 24 hour reference service through scheduling Members (and back up staffing); • quality of the service; • and other processes essential to the smooth working of the Cooperative.
