WHAT IS THE CIDA CHARTER?
The Charter is a two way agreement that we, CIDA, make with you, the client when you contact us. It sets out clearly what you can expect from us and what we expect from you. STANDARDS OF SERVICE YOU CAN EXPECT FROM CIDA • unbiased, honest information, advice, and guidance • help sourcing relevant information • the opportunity to discuss information to ensure clarity • a face to face meeting with a CIDA representative in a comfortable and convenient place • specialist knowledge from experienced creative sector practitioners • up-to-date information that is relevant to you We promise to: • be honest and open • do as we say we will • provide all our services in a friendly, and empathetic manner • fully respect confidentiality • treat you fairly and sensitively • adhere to our Equal Opportunities Policy • ensure all staff are accessible, approachable and easy to communicate with • deliver to the Customer First www.customerfirst.org and Matrix www.matrixstand.com quality standards We will m
