Why Choose DCI?
As a Microsoft Gold Certified Partner, DCI can offer the expertise of a Help Desk staff of certified Microsoft professionals to give your clients fast and reliable access to the technical help they need. DCI has years of background delivering phone support and remote repairs for IT systems built on Microsoft technology. DCI’s emphasis is on giving the Help Desk a positive image as a valuable contributor to your company’s success. DCI tries to fix rather than merely track problems, and DCI’s goal target for established clients is to resolves at least 80% of help desk problems on the first call. First-call resolution is an important factor in lowering help desk costs, improving the image of the IT group in general and the help desk in particular, and raising client productivity and satisfaction. How to Get Started with DCI’s Help Desk Call Center To find out how to outsource your Help Desk, call (866)237-2176 or email helpdesk@dcicorporation.com. DCI Can Help You Build or Improve Your In
