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How does the TIO decide whether an outcome is fair and reasonable?

April 26, 2017decide fair outcome reasonable TIO

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How does the TIO decide whether an outcome is fair and reasonable?

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We believe that what is fair and reasonable will depend on the circumstances of your particular complaint. To guide us in our investigation and decision-making we have developed position statements. These explain our approach to investigating and resolving particular types of complaints. We also take into account relevant laws and telecommunications industry codes of practice.