What is the Malcolm Baldrige Award?
“For 15 years, the Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition and to improve performance. For today’s business environment, the Criteria have been updated to help organizations respond to current challenges: openness and transparency in governance and ethics; the need to create value for customers and the business; and the challenges of rapid innovation and capitalizing on your knowledge assets. Whether your business is small or large, is involved in service or manufacturing, or has one office or multiple sites across the globe, the Criteria provide a valuable framework that can help you plan in an uncertain environment. Use the Criteria to assess performance on a wide range of key business indicators: customer, product and service, financial, human resource, and operational. The Criteria can help align resources and initiatives, such as ISO 9000, lean enterprise, and six sigma; improve communications, productivity
