What is e-FAQ?
e-FAQ helps organizations efficiently answer email-based frequently asked questions, or FAQs. e-FAQ uses artificial intelligence techniques to examine e-mail or web inquiries, look for matches in a database of frequently asked questions, and automatically respond if an appropriate match is found. e-FAQ allows organizations to quickly and easily make use of knowledge in the form of FAQ lists to automatically service incoming messages. e-FAQ also allows employees to add “knowledge” by simply emailing common questions and their answers to e-FAQ. In this way, e-FAQ dramatically lowers the barrier for knowledge management within almost any organization. For more information, please visit http://www.inin.com/products/e-faq.
