What does equivalence mean?
Two key priorities of Openreach are equivalence and improving service. On equivalence, we have said we will: Demonstrate our absolute commitment to conducting business with all Communications Providers equally, in accordance with our Undertakings to Ofcom and, indirectly, to the industry. Support the UK telecommunications industry in a fair, even-handed and transparent way. Protect and promote the interests of all Communications Providers. On a very practical level, this means Openreach treats all customers in an equivalent way by: Providing the same products and services, and relevant Commercial Information, to all Communications Providers – including to BT’s other lines of business – on the same timescales, terms and conditions, including price, and by means of the same systems and processes; and Interacting with other Communications Providers using systems and processes in the same way as we do with BT’s other lines of business, and with the same degree of reliability and performanc
