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What Are Email Quotas?

April 26, 2017email quotas

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What Are Email Quotas?

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A quota is a limit on the amount of mail—based on cumulative size, not quantity—that a mailbox can hold. The new mail server has two types of quotas in place—a “soft” quota and a “hard,” or absolute quota. As a safeguard, your mailbox will not immediately begin refusing mail when it reaches its soft quota. The initial soft quota has been set at 10MB. The hard quota is 20MB or 7 days after the 10MB soft quota is exceeded, whichever comes first. When a mailbox reaches the hard quota, it will not accept new mail until it has been reduced below its soft quota. Mail sent to a mailbox which has hit the hard quota will bounce back to the sender with a “mailbox is full” error message. The “float” between soft and hard quotas remains 10MB regardless of how much additional email storage space is added. Ex: Adding 100MB to the original 10MB gives a soft quota of 110MB and a hard quota of 120MB. Notice will be sent out on a daily basis to any accounts that are over their soft quota. If you don’t r