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I can view my premium content when the video window appears. What is wrong and how do I fix it?

April 26, 2017appears content Premium video view window wrong

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I can view my premium content when the video window appears. What is wrong and how do I fix it?

1 Answer

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• Certain content providers may require that you enable Javascript and ActiveX Controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes. Optionally, you can enable Cookies at this time in the Privacy settings. The “Default” security setting will switch on all three features at once. Click to “Apply” the changes. • You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Windows Media Player, and QuickTime, visit each respective software provider’s download page to see if an upgrade is available. You may have to restart your computer to properly finish installing a new media player. You may also need to download the latest version of Macromedia Flash or Shockwave to play new games. • Finally, you may be experiencing Internet congestion that is causing slow download