What does the Ombudsperson actually do?
First, the ombudsperson will listen to you in a nonjudgmental and objective way. If appropriate, the ombudsperson will help you obtain information, review policies and procedures and help you evaluate your options and possible next steps. The ombuds may be able to answer your questions or find others who can give you the answers you are seeking. The ombudsperson may assist in informally resolving a dispute or conflict by facilitating communication, coaching on conflict resolution or mediating between willing parties. The ombudsperson can also advise about formal and administrative options for resolution and make referrals when informal options have not been successful.
