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My unit is not responding. Ive installed the drivers and the software, but the printer doesn’t respond. What’s wrong?

April 26, 2017doesn’t Drivers installed printer respond Software wrong

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10 Posted

My unit is not responding. Ive installed the drivers and the software, but the printer doesn’t respond. What’s wrong?

2 Answers

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10 Posted

First check to see if McAfee Antivirus is installed. If so update the drivers to the latest on the xlntidea.com website in the support section.

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• First check to see if McAfee Antivirus is installed. If so the updated drivers with the fix will be needed. Q: My copies won’t play. • Verify that the unit is plugged directly into a USB 2.0 port in the back of your computer. • Remove all external USB devices. This includes USB hubs, external hard drives, jump/flash drives, and other printers. Keyboards and mice are fine. • Check the source hard drive with a disc defragmenter and see if it needs to run. • Use a higher quality brand media. • Lower the burn speed. Q: DiscWorks will not install • Verify that you have administrative rights on the PC • Verify that your computer meets the minimum specifications required to run the Medley • The Medley is not currently Mac compatible Q: DiscDirect cannot find the Nexis unit • Restart your computer and reopen DiscDirect • Verify that the Nexis’ USB cable is plugged directly into the back of the computer.