Isn the website unfairly beating up on the airlines?
• People are justifiably frustrated with the state of air travel these days. To be fair, many of the things the airlines are criticized for are matters that are beyond their control, such as security, governmental regulations, and efforts needed to stay in business. But the airlines can do a much better job seeking consumer satisfaction, treating people with dignity, communicating, and improving the organization of operations. • Many of the stories are about passengers, not about problems with the airlines. • The website allows both passengers and airline personnel to contribute stories and submit comments about them. • Anyone is welcome to submit a commentary whether it be pro or con.
