What is Family Tree DNAs refund policy?
If a kit is ordered, paid for and unused, we will give a full refund if the order was placed mistakenly (person does not fit into a surname project). If a kit is ordered, paid for and unused because the person “changed his/her mind”, will will give a refund, less an amount that covers for credit card charges (in case the kit was paid by credit card), shipping and cost of the kit. Those deductions are $10 for orders under $150, $15 for orders from $151 to $250 and $25 for orders from $251 to $500. We won’t give refunds after kits enter lab processing. Delays in processing a scientific test can happen, and therefore we also won’t give refunds in case of delays in reporting results.
If a kit is ordered, paid for and unused, we will give a full refund if the order was placed mistakenly (person does not fit into a surname project).If a kit is ordered, paid for and unused because the person “changed his/her mind”, will will give a refund, less an amount that covers for credit card charges (in case the kit was paid by credit card), shipping and cost of the kit. Those deductions are $10 for orders under $150, $15 for orders from $151 to $250 and $25 for orders from $251 to $500.We won’t give refunds after kits enter lab processing. Delays in processing a scientific test can happen, and therefore we also won’t give refunds in case of delays in reporting results.
If someone “changes his/her mind” after a kit is ordered and paid for but unused, a refund will be given less the amount to cover credit card charges, shipping and cost of the kit. Those deductions are $10 for orders under $200, $15 for orders between $200 and $350, $20 for orders from $351 to $550, and $25 for orders over $550. If an order was placed mistakenly (person does not fit into a surname project or female ordered male test, for example), paid for and unused, a full refund will be given. We will not give refunds after kits enter lab processing. Delays in scientific testing can occur. Therefore, refunds are not given in the case of delayed results.
