What is Apollo 13?
There are many simulations in the market that can be used to realise the added practical value and in this article we are describing the Apollo 13 simulation. During the simulation delegates work as part of a team as Mission Control in Houston, they must translate the NASA strategy and Value demands into Service Designs. They must transition the Apollo 13 launch vehicle and supporting facilities into live Service Operation. During the live mission the team will be confronted with events, incidents and requests from the crew. In each round, the team undergoes the following steps: Designing and/or improving processes – using the ITIL theory learnt. Running the simulation – testing and using ITIL in a real environment. Reflecting – is ITIL delivering value with acceptable costs and risks? Reporting – enabling Continual Service Improvement decision making. Avoid worst practices In the simulation the facilitator plays the role of the Mission Director (the customer) and the Crew (the users),
