Why dyou add chat to Google Mail?
Communications these days can be frustrating. You exchange a load of emails with someone when really, you’d rather just get an answer instantly. You use one programme for your email and another one (or two or three) for IM. You can’t remember who said what to you where. And sometimes you can’t even remember who wallaby385 in your buddy list is. Google Mail’s chat features address a lot of these problems. You don’t have to use another programme or switch between email and IM – it’s all on the same interface. The friends you’re already emailing the most show up in your Quick Contacts as themselves, not the cryptic IM names they chose six years ago. And you can save your chats so you never have to lose something important just because someone told it to you over IM.
