Major Issues of ITIL?
• It is very complex and difficult to explain to the beginning person • Major issues with the expense of the material put out by the organisation. • Implementing the change • Implementation • Experience within the industry • For my organisation, it is the relatively slow change because of our size • To-date, the major issue for me is that the marketing of the service management & service delivery processes has been so effective that people do not realise that ITIL extends from business right across to infrastructure management. Many people/organisations think that the 10/11 sm & sd processes are all ITIL is. • Lack of systems support • Need to keep up with technology and business developments. • Dealing with the people issue • Upfront costs to implement • Change management of staffs • Language issues (very texty) • Overwhelming detail-understanding where to start • Configuration database as help tool in Change Management-huge piece of work and not easy to scale • Language-can be hard t
