What is HUD exactly?
HUD serves as Fonality’s flag-ship software application bringing all of the power and control of a traditional operator switchboard to your desktop. Using HUD, Fonality customers have the ability to: • See the current status of other employees (on the phone or off, available for chat, type of current call, etc.) • Drag-and-drop to transfer calls • Double-click to leave a voicemail • Send SMS • View Call Queue Statistics • Check their own Voicemail • Much, much more… All of the options listed above are permissible via the Extensions –> groups tab of the Fonality PBX Admin Panel. Administrators can control virtually every aspect of the HUD Client with one exception: HUD Chat is available for everyone and cannot be turned off.
