Who Regulates ADA?
The US Architectural & Transportation Barriers Compliance Board (ATBCB) or “Access Board” oversees the Americans with Disabilities Act and related matters such as compliance issues, clarification, guidance etc. The ADA accessibility guidelines specifically mention ATMs, but not kiosks. The question is whether ADA and accessibility guidelines cover kiosks and information transaction machines (ITMs), as well as ATMs. The conclusion from the Accessibility Board is that interactive kiosks are covered under ADA, and that the accessibility guidelines are the best relevant guidance available.
