What if I can login to ILLiad?
There could be several reasons. BEFORE calling for technical support, please check the following: • ILLiad is CASE SENSITIVE. This means that if you created your account using capital letters or a mixture of capital and lower case letters for your username and password, you must always use that upper and lower case combination to login. • There are a limited amount of concurrent users. If you try to log in, and get an error other than the password incorrect error, please refresh your Web screen and try again. You may need to wait a few minutes.