What is an IVR Number?
• Permits are tracked and inspections scheduled in the system using an assigned IVR number • When your permit is issued and printed, your IVR number will appear in the upper right-hand corner of your permit • If you are unsure of your IVR number, you may use your permit number to schedule inspections • IVR will translate your permit number to your IVR number and repeat it back to you for future use NOTE: Your IVR number is distinct from your permit number. The fastest way to schedule an inspection is to use your IVR number. How do I access the IVR System? The inspection request phone number is (503) 823-7000. The IVR system is available 24 hours a day with a brief period of down time on Saturday mornings. If for any reason IVR can’t complete your requested transaction, you may be forwarded to a staff person during business hours by selecting “0.” Instructions for requesting an inspection using IVR What do I need to schedule an inspection? To schedule an inspection, you need the followi
