Why do some comments await approval?
Help.com uses automated filters to block from public view any post that includes a word or combination of symbols that can possibly be used in a manner that is insulting, pornographic, or threatening to others. This is why you might see a message telling you that your comment is awaiting approval. If your comment is flagged as needing human moderation, your comment will remain invisible to public view until a Help.com staff member can review your comment for context and confirm if your intent was helpful or educational. Before the comment is made visible to the public, offensive words or phrases might be censored or changed. During regular business hours for the U.S. East Coast, comments requiring staff approval are processed very quickly. However, at night and on weekends, approval can take several hours. Longtime members of the Help.com community who establish a solid track record of providing advice without resorting to vulgar words eventually gain the privilege of not having their
Why do some comments await approval?